Frequently Asked Questions

1. Grounding Basics

What is grounding and how does it work?

What is grounding, is simply connecting your body directly to the subtle, natural electrical energy that exists on the surface of the earth.These "ConGround" products work by utilizing the ground port of home outlets to connect you to the Earth's energy. It works by creating a direct electrical connection between your body and the Earth, which may help balance your body's electrical state, promote relaxation, and offer various health benefits.

Is the grounding product energized and is it safe to use?

The grounding product come with a specialized cord, which features one end in the form of a round prong that is inserted into the designated grounding hole, while the other end connects to the Earthing product itself via special snap connection. The grounding product simply acts as an extension cord, bringing the Earth's energy inside and allowing you to stay grounded while you sleep, work or do something else.

How long does it take to experience the benefits of grounding products?

Individual experiences may vary, but some people report feeling the effects of grounding products within a few days to a couple of weeks of consistent use. Patience and regular use are key to potentially experiencing the full range of benefits. Remember that while grounding products have shown promise for many individuals, they are not intended to replace medical treatment. If you have specific health concerns or conditions, it's always best to consult with a healthcare professional.

2. Order & Shipping

How long will it take to receive my order?

Typically it takes 5-8 business days to receive your order. We’re doing our best to deliver it promptly for you.

How to track my order?

After your order is shipped, you will receive a confirmation email with a tracking number. Please track your order at our Tracking page.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. If the logistics status is abnormal or you do not receive the package within 30 days, please contact our support email in time: support@conground.com

3. Exchange & Return

What is your return policy?

If you are not satisfied with our products in any way, we support a 90-day return policy. For details, see: Return Policy. Please contact our support email: support@conground.com, Mon-Fri, 9am - 5pm PST.

Can I exchange an item?

We currently offer refunds rather than exchanges. You can return your item and place a new order.